Shipping policy

SHIPPING POLICY

Effective date: August 25, 2026

This Shipping Policy applies to purchases from Tailviva through tailviva.com.

ORDER PROCESSING
Orders are processed after payment authorization. The processing, shipping, and delivery estimates applicable to your order are shown at checkout, in the order confirmation, or otherwise communicated before or after purchase. Estimated delivery dates are estimates, not guarantees, unless applicable law provides otherwise.

SHIPMENT TIMING AND DELAYS
We make shipment representations only when we have a reasonable basis for them. If we cannot ship your order within the time stated when you placed it, or within the period required by applicable law when no time is stated, we will notify you, provide any legally required revised shipment information, and offer the cancellation and refund options required by law.

TRACKING AND CARRIERS
Where tracking is available, we will provide tracking information after the order is shipped. Carrier scans and delivery events are maintained by the carrier and may take time to appear. A carrier may change routing, hand off a package to another carrier, or experience delays outside our control.

DELIVERY ADDRESS
You are responsible for providing a complete and accurate delivery address. Contact us immediately if you need to correct an address. We cannot guarantee changes after an order has been processed or shipped. Additional shipping charges may apply if an address correction, reshipment, or redelivery is required because of incorrect information supplied at checkout.

LOST, DAMAGED, OR MISSING PACKAGES
If an order arrives damaged, contains the wrong item, or appears lost or missing, contact Tailviva promptly using the contact information on tailviva.com and include your order number and any relevant photographs or carrier information. We will review the issue and work with the carrier or fulfillment partner where appropriate. This does not limit rights that apply under law.

REFUSALS AND UNDELIVERABLE PACKAGES
If a package is refused, unclaimed, or returned because of an incorrect address or delivery failure not caused by Tailviva, return shipping or reshipment costs may be deducted from any refund or charged before reshipment, where permitted by law.

SHIPPING CHARGES
Any applicable shipping charges are displayed before you submit the order. Shipping charges are non-refundable except where a return results from our error or where applicable law requires otherwise.

CONTACT
For shipping questions, use the contact information made available on tailviva.com.